Terms of sale
The seller
Flint & Brew is run by founder Nic Coates as a sole trader in Gloucestershire, United Kingdom. You can reach us through our contact page. We're not VAT registered, so no VAT is charged on our prices.
Our tea
We sell loose leaf tea in 100g pouches, exactly as described on each product page. Every pouch carries a batch code and a best before date. Product photos are a guide, and natural ingredients can vary slightly from batch to batch.
Prices and payment
All prices are in pounds sterling, and the price you pay is the one shown at checkout. Payment is taken securely by Stripe when you place your order. We accept major cards, Apple Pay and Google Pay.
Delivery
We deliver to UK addresses only, by Royal Mail. Orders are usually packed and dispatched within 3 working days, and you'll get an email when your order is on its way. Delivery charges are shown at checkout before you pay.
Changed your mind?
You can cancel your order within 14 days of receiving it. Tea is food, so we can only accept returns of pouches that are unopened and still sealed. Just get in touch through our contact page, then send the pouches back to us. Return postage is paid by you. Once they arrive, we'll refund you within 14 days, including the original standard delivery charge.
Something wrong?
If your tea arrives damaged, faulty or not as described, tell us and we'll put it right with a replacement or a refund, and we'll cover the postage. This is on top of your rights under the Consumer Rights Act 2015.
Ingredients and storage
Kindling and Campfire are black tea blends. Fireside contains black tea, dried orange peel and cinnamon. Full ingredients are listed on every product page and pouch. Store your tea somewhere cool and dry, sealed, and away from strong smells.
Things outside our control
If something outside our control delays your order, such as severe weather or postal disruption, we'll let you know as soon as we can. If the delay is significant, you can cancel for a full refund.
The law
These terms are governed by the law of England and Wales. Nothing in them affects your legal rights as a consumer.
Last updated: 13 November 2026